In a perfect world, your website would perpetually run smoothly and autonomously once it goes live. However, in reality, problems are inevitable. All websites need support, which is why we provide a range of services to help you manage yours.
At Sood, nothing matters more to us than the relationships we develop, so you are always our number one priority. Our personal approach to marketing lends itself to quicker response times, more transparent communication, and effective tailored solutions.
Let us take the stress out of website maintenance. We’ll handle the issues while you take care of business. Get in touch for an open consultation.
Building a digital future with a personal touch.
How we support you
Each website we host has an average of at least 99.9% uptime, and weekly off-site backups protect them from data loss if any errors do take it offline. For any other errors, take advantage of our support – simply contact us via phone or email and a member of our team will respond promptly to resolve your issue.
You can expect real-time support from us, as the success of your business is our main priority. We aim to get back to you within 24 hours. Depending on the severity of the issue, we can give you advice on how to manage it yourself, or we can take the time to handle it ourselves.
The speed at which we can resolve your issue depends on the size of the issue. For example, a text or image update will be completed within 24 hours, whereas something more complicated may take longer. Once you inform us of the issue, we will give you an estimate for how long it should take for us to resolve it.
The cost of our website support service is also dependent on what the problem is. We will inform you of this cost once you let us know about your issue.
Our support is focused on WordPress and cPanel, which are the main tools we use to manage your website. On top of our real-time support, you can access our archive of tutorials specially made to guide you through our most commonly encountered problems.
If you do not require regular support, you can pay for one-off support if any problems arise.
“What I love most about Sood is that your project & company is in safe hands. Detail, quality and really relevant feedback is at the heart of what they do. Paalan leads his team with a very calm approach and he is now our go-to designer. Highly recommended.”